CDER Group Bailiffs: Contact Details, Powers and Fees

Bailiff Support Team is not affiliated with CDER Group and this page is not their official website. It describes the rules that apply to any enforcement agent in England and Wales.

On the ECB register: Yesaccredited since October 2023
Notice before a first visit: 14 clear daysrequired by law
Forced entry to a home: Court fines onlynot for council tax or parking
Fee for a first visit: £247set by regulations

Who CDER Group are

CDER Group is one of the three companies GOV.UK names as Approved Enforcement Agencies for magistrates’ court fines, where it appears under its full name, Compliant Data-Led Engagements & Resolutions (CDER) Group.

Its website lists council tax, non-domestic rates, penalty charge notices and HM Courts and Tribunals Service fines among its enforcement services, along with High Court enforcement, and has dedicated pages for Transport for London and Dart Charge cases.

The Enforcement Conduct Board lists CDER Group at 9th Floor, Peninsular House, 30-36 Monument Street, London, EC3R 8LJ. CDER Group Ltd is registered at Companies House under company number 04118149.

Is a CDER Group letter genuine?

CDER Group is a real company. That does not make every message carrying its name real. HM Courts and Tribunals Service has warned about fraudsters who pose as enforcement agents and ask for payment by bank transfer.

Contact details on a letter or text can be checked against the company’s own website, cdergroup.co.uk, before they are used.
A genuine Notice of Enforcement is in writing. It names the creditor, identifies the debt, gives a reference number and sets out the amount and the fees.
An individual agent can be looked up on the Certificated Enforcement Agent Register.
The creditor named on the notice, such as the council or the court, can confirm whether it has passed a debt to the company.

CDER’s website tells people who are unsure about a message to call its official number and “never use the number given” in the message itself.

How to check a bailiff is genuine

What CDER Group collects

What CDER Group agents can and cannot do

CDER Group’s agents have exactly the powers the law gives every enforcement agent in England and Wales, and no others.

The rules allow them to

Visit between 6am and 9pm on any day, after a Notice of Enforcement that gave at least 14 clear days.
Come into a home through an unlocked door, or if someone lets them in.
Take control of goods and vehicles that belong to the person named on the order.
Use reasonable force to enter a home when enforcing a magistrates’ court fine. GOV.UK describes that as a last resort.
Use reasonable force to enter business premises when enforcing a High Court writ.
Add the statutory fees for the kind of enforcement involved.

The rules do not allow them to

Force entry to a home for council tax, a parking penalty or a court judgment on a first visit. That power is limited to court fines.
Come in when the only person present is a child under 16 or a vulnerable person.
Take protected household items, or work equipment worth up to £1,350 in total.
Take goods that belong to someone else.
Refuse to show identification and their authority when asked.

What bailiffs can and cannot do

Rather talk it through with someone? Request a call

The fees CDER Group can add

For council tax, traffic penalties, business rates and court fines the statutory fees are £79 when the Notice of Enforcement is sent, £247 on a first visit and £116 if goods are removed for sale. On debts above £1,900, 7.5% of the amount over £1,900 is added at the visit stage and again at the sale stage.

Under a High Court writ the scale is £79 at the notice stage, £200 for the first enforcement stage, £520 for the second and £550 for the sale stage, with 7.5% of the amount over £1,200 added at two of those stages.

These figures are set by regulations and are the same whichever company is instructed. They rose on 1 May 2026. Work out the fees on a debt

Contacting CDER Group

Taken from the company’s own website and the Enforcement Conduct Board’s register on 7 October 2026.
	Published details
Automated telephone line, all cases	0330 460 5295
Contact centre, HMCTS court fines	0330 159 6553
Transport for London penalties	0330 460 5297
Website	cdergroup.co.uk
Address on the ECB register	9th Floor, Peninsular House, 30-36 Monument Street, London, EC3R 8LJ

Bailiff Support Team is not CDER Group and cannot take payments or discuss a case on its behalf.

Complaining about CDER Group

To CDER Group
Every accredited firm has to have a complaints procedure. CDER Group’s is available from the company.
To the creditor
The council, court or other body that passed the debt on remains responsible for how it is collected, and can be complained to at the same time.
To the Enforcement Conduct Board
Because CDER Group is accredited, a complaint that the firm has not resolved can go to the Board. Its time limit is 3 months from the incident, or 1 month from the firm’s final response.

How to complain about a bailiff

When the debt cannot be paid in full

An enforcement firm can agree a payment arrangement. It does not have to.
The creditor can take a case back, for example where someone is vulnerable.
A debt advice provider can ask for the notice period to be extended to 28 clear days, if it asks before the first 14 run out.
Breathing Space covers most debts but not magistrates’ court fines.

Which of these fits is a question for a debt adviser. The ways enforcement can be paused or ended

Common questions

Is CDER Group a real bailiff company?

Yes. CDER Group appears on the Enforcement Conduct Board’s register of accredited firms, with accreditation dating from October 2023. CDER Group Ltd is registered at Companies House under number 04118149. That confirms the company exists. It does not confirm that a particular letter, text or call is really from it.

Can CDER Group force entry?

Only when enforcing a magistrates’ court fine, where reasonable force can be used to enter a home as a last resort. For council tax, parking penalties and other civil debts there is no power to force entry to a home on a first visit. The £247 enforcement stage fee is added on that visit all the same, and a vehicle outside can still be clamped.

Are CDER Group court bailiffs?

No. CDER Group is a private company. It is approved to enforce magistrates’ court fines for HM Courts and Tribunals Service, so its agents may be acting on a court warrant, but they are not court employees.

What happens if a CDER Group letter is ignored?

The same as with any enforcement firm. Once the notice period has passed an agent can visit, and the £247 enforcement fee is added on the first attendance whether or not anyone answers. Goods outside the home, such as a vehicle, can be taken into control.

What time can CDER Group bailiffs visit?

Between 6am and 9pm, on any day of the week. Those hours are set by regulations and apply to every enforcement company.

Want to talk it through with someone?

Tell us where things are up to and one of our team will call to talk it through. A debt adviser then explains the options. There is no obligation to go any further.

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We do not charge for speaking to you. If you choose a debt solution, you are referred to one of our trusted debt solution providers, and we receive a fee if you enter into an agreement with one of them. A debt solution may have fees, which are explained before anything is agreed.

Free debt advice is available

These organisations give free, impartial debt advice and are independent of Bailiff Support Team. Nobody has to use a paid or commercial service to get help with their debts, and using one of the free services does not reduce the options available. Their advisers can also ask an enforcement firm to extend a notice period or apply for Breathing Space where it fits.

MoneyHelperGovernment-backed. Finds a free debt adviser nearby or online.
StepChange Debt CharityFree debt advice online and by phone.
Citizens AdviceDetailed help with bailiffs, online and in person.
National DebtlineFree advice and sample letters, run by the Money Advice Trust.