Privacy Policy

Who We Are
Bailiff Support Team is a trading style of Regenerate EI Limited. We can be reached using the following contact details:

• Email: [email protected]
• Telephone: 0161 388 7619
• Address: Regenerate EI Limited, Stafford House, 23 Chorley Old Road, Bolton, BL1 3AD

Why We Collect and Use Your Personal Information
We collect your personal information to assist you in finding trusted debt help companies. Once we gather the necessary details about your financial circumstances, we aim to pass this information to a panel of FCA-regulated advisors who can provide the assistance you need.

As part of this process, we may request supporting documents (such as bank statements, income evidence, or other relevant documents) to conduct a thorough assessment of your situation. These documents will be securely deleted within 24 hours of being received, ensuring your sensitive information is not retained longer than necessary.

Additionally, we may use your personal information to send marketing communications about similar products and services that may be of interest to you. These communications will be sent via email. You have the right to object to or unsubscribe from marketing communications at any time. Each email will include an unsubscribe link for your convenience.

Who We Share Your Personal Information With
We share your personal information with suitable debt solution providers, including Insolvency Practitioners on our panel and not-for-profit debt advice organizations, to ensure you receive professional guidance.

Our trusted partners include:

• Pacific Financial Solutions
• The Debt Advice Service
• Debt Advisory Services

We may also share your information with regulatory bodies, such as the FCA and HMRC, if legally required. Additionally, professional advisors like compliance consultants, lawyers, and accountants may access your information under strict confidentiality agreements to provide their services to us.

How Long We Store Your Personal Information
Your personal information will be retained for up to six years after you cease to be our client. This retention period allows us to address any potential complaints within this time frame.

Supporting documents, however, will be securely deleted within 24 hours of being received.

If you do not object to marketing communications or unsubscribe from marketing emails, we will store your information for marketing purposes until you choose to unsubscribe or object.

Your Rights in Relation to Your Personal Information
You have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information.
• Right to Rectification: Request corrections to any inaccurate information.
• Right to Erasure: Request deletion of your information after services are completed or canceled.
• Right to Restrict Processing: Request limited use of your information.
• Right to Object: Object to the collection and use of your information.
• Right to Data Portability: Obtain a copy of your information in a compatible format, such as Excel or Word.

You can exercise any of these rights by contacting us using the details provided above.

How to Lodge a Complaint
If you wish to make a complaint about the use of your personal information, you can contact us directly using the details above. Alternatively, you can lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk/concerns/
• Helpline: 0303 123 1113