Bailiff Support Team, is a trading style of Regenerate EI Limited. We are dedicated to delivering outstanding service and making sure your experience with us is positive. If we ever fall short or if you have concerns about how we manage your personal information, we encourage you to let us know. Your feedback is vital and helps us continually enhance our services.

How to Lodge a Complaint
If you are unhappy with any part of our service, including our handling of your personal information, please reach out to us. We treat all complaints with the utmost seriousness and will work tirelessly to resolve your issue as swiftly as possible.

Contact Details for Complaints
You can submit a complaint using one of the following methods:

• Email: info@re-generate.co.uk
• Telephone: 0161 388 7619
• Address: Regenerate EI Limited, Stafford House, 23 Chorley Old Road, Bolton, BL1 3AD

 

Please provide the following information when making a complaint:

• Your full name and contact details
• A detailed description of your complaint
• Any supporting documents or evidence
• How you would like us to resolve the issue

 

Complaints Related to Partner Advice
If your complaint relates to the advice you received from one of our trusted partners, please refer to their specific complaints policies. The relevant links are provided for your convenience:

• Debt Advisory Services: Complaints Procedure
• Pacific Financial Solutions (The Debt Advice Service): Complaints Procedure

 

Please follow the procedure on their website to ensure your concerns are properly addressed.

What Happens Next?

• Acknowledgement: We will acknowledge your complaint within five working days of receiving it. This will include the name and contact details of the person handling your case.
• Investigation: We will conduct a detailed investigation. During this process, we may reach out to you for additional information or clarification.
• Resolution: Our goal is to resolve complaints within eight weeks. If a final response is not possible within this time frame, we will update you with an explanation and the status of your case.
• Final Response: Once the investigation is complete, you will receive a final response detailing a summary of your complaint, the investigation’s outcome, and any steps we will take to resolve your concerns.

 

What If You Are Not Satisfied?
If you are not satisfied with our response, you can escalate your complaint to the Information Commissioner’s Office (ICO), which oversees data protection and privacy rights in the UK.

How to Contact the ICO

• Website: https://ico.org.uk/concerns/
• Helpline: 0303 123 1113

The ICO can provide additional guidance and, if necessary, investigate your complaint.

Our Promise
We take your feedback seriously and are committed to resolving your concerns promptly, fairly, and transparently. We use your feedback to improve our services and processes continually. Thank you for your patience and for allowing us the opportunity to address your concerns